Welcome Package

$15,000 + 1,000 Free Spins

5% Daily Cashback on 1st Deposit
Wagering
40× deposit + bonus
Max Bet
$8 AUD while bonus active
Min. Deposit
$30 AUD
Max Win (free spins)
$200 AUD

Contact Luckywins Casino

For help with your Luckywins Casino account, email support@luckywins-casino.wtf. Our support team can assist with general questions and help direct your request to the appropriate area.

Luckywins Casino operates under licences issued by the Tobique Gaming Commission (No. 0000002), the Curaçao Gaming Control Board (No. OGL/2023/174/0082), and the Comoros AOFA (No. ALSI-202508056-FI2).

Welcome Package$15,000 + 1,000 Free Spins

  1. OperatorNovatrix SRL
  2. Games10,000+ titles, 130 providers
  3. RNG CertifiediTech Labs (ISO/IEC 17025)
  4. AUD Deposit Range$30-$4,000 per transaction

How to get in touch

Email is the best way to contact Luckywins Casino support. Writing a clear message with the relevant details helps the team understand your request, review the matter efficiently and avoid unnecessary follow-up questions. Please provide only information needed to identify your account and investigate the issue.

Contact support by email

Send your message to support@luckywins-casino.wtf. Include your account email address or username, a short description of the issue and screenshots if relevant. Screenshots should show the problem clearly without revealing your password, full payment card details, security codes or other sensitive information.

Common reasons to contact us

  • Account access, profile and verification questions
  • Deposit and withdrawal enquiries
  • Questions about applicable bonus terms
  • Technical problems with the website or your account
  • Responsible gambling requests or questions about account controls
  • Follow-up questions about an existing support request

Support usually replies within 24 hours, although response times can vary depending on the nature and complexity of your request. If you need to follow up, reply to your existing email where possible and include any earlier correspondence or relevant reference information. This helps keep the conversation together and may allow the team to assist you faster.